Supervisory Management and Program Analyst

Summary

Pension and Fiduciary (P&F) Service administers the pension programs and fiduciary activities for compensation, dependency and indemnity compensation (DIC) and pension beneficiaries Department of Veteran's Affairs Veterans Benefits Administration. P&F Service is responsible for the development of policy, procedures, training, and oversight of the delivery of VA pension benefits and fiduciary activities worldwide.

Duties

• Specific duties include but are not limited to the following: Serves as a senior official responsible for coordinating and integrating work while focusing on program initiatives. Identifies and develops ways to resolve broad problems and cope with issues which directly impact accomplishment of principal VBA program goals that can impact internal and external stakeholders by initiating and leading projects and work groups that involve input and collaboration across the organization, federal agencies, Congressional and legislative liaisons. Oversees system development to support regulations and policies for Pension and Fiduciary Service programs. Ensures systems utilized for claims processing provide the functionality to support claims processing and delivery of benefits to beneficiaries. Monitors performance of Pension and Fiduciary Programs. Ensures that program applications used by reviewers are consistent with the Department's and VBA's performance goals while monitoring rating consistency across field stations. Accountable for quality assurance on consolidated claims processing and other agency initiatives. Establishes and monitors work measurement credit associated with various types of claims processing. Identifies legislative proposals for both the pension and fiduciary programs that are designed to improve delivery of benefits. Exercises delegated authority for management decisions related to major programs and projects. P&F Service programs are established internally or at senior P&F Service levels. Provides advice to the Deputy Director and Executive Director on the implementation of management and operational approaches for VBA. Initiates and conducts confidential studies as a basis for recommending change in P&F Service policies or operations. Ensures the efficient, effective and timely execution of assigned programs in accordance with the established objectives, schedules, and program funds. Ensures customer satisfaction by providing a quality product consistent with the direction of higher authority, laws, regulations and policies. Collaborates with the Deputy Director and Executive Director to define program and project management goals. Develops coordinated positions within P&F Service and makes decisions that affect long-range courses of action. Serves as an authorized source for decisions and guidance dealing with program objectives. Provides leadership in establishing and maintaining effective management processes and work environments conducive to effective integration of technical functions of planning, budget, resource management, information technology and program project management. Maintains a thorough understanding of statistical techniques and management principals. Ensures that data elements, as well as any reports or information used, are accurate and routinely generated and made available. Conducts site visits to monitor field stations performance of claims processing and management. Establishes and monitors work measurement credit associated with various types of claims processing. Provides guidance to improve the quality of the manual guidance and claims processing systems. Manages the legislative proposal process. Issues reports to field stations makes recommendations to improve operations and/or to require compliance in regulation, policy, and procedure. Serves as the Pension and Fiduciary Service's liaison with Field Managers, OIG, GAO, VSOs, and OFO. Represents the Department at meetings and conferences. Provides guidance and notification to PMCs and/or Fiduciary Hubs regarding policy, procedure or system changes issues and updates. Provides written responses to OIG, GAO, and Congressional inquiries. Conducts all aspects of personnel management for assigned staff; mentors' subordinates in providing optimal customer focused and Veteran-centric support services, coordinates team initiatives. Plans and coordinates work efforts, assigns and reviews work, resolves employee issues/complaints, selects new employees, sets performance standards, and evaluates performance of subordinate supervisors and non-supervisory staff. Recognizes employee accomplishments, proposes and/or approves disciplinary actions, establishes and/or approves training, etc. Develops long--range organizational plans and goals. Assures that the equal opportunity programs for minority groups, minorities and disadvantaged persons are implemented, operational, and effective. Promotion Potential: There is no Promotion Potential Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position Position Description/PD#: Supervisory Management and Program Analyst; 41156A Relocation/Recruitment Incentives: Is Authorized Financial Disclosure Report: Not Required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/10/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-15 position you must have served 52 weeks at the GS-14 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-15 Grade Level: Specialized Experience: Overseeing projects and tasks including the improvement, initiation, and development of services and programs administered by the administration; Technical expert in adjudication of claims and processing; Provides guidance and oversight to subordinate and leadership staff; Manages and improves the effectiveness of claims processing activities; Provides resolutions and recommendations on a wide range of issues which affect programs, including changing legislation, management goals, and objectives and strategies. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is typically performed in an adequately lighted and climate-controlled office. The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, labs, or commercial vehicles. Work requires the observance of fire regulation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or 2-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Education

There is no educational requirement or substitution at the GS-15 grade level.

How to apply

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit. https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Click here for instructions on viewing your application statusPlease read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.